A quote in a confirmation email controls the order: the piece, the destination, the carrier, and the cost. If this page and that email ever differ, the email is the one that applies to that order.
How an order starts
Write through the contact page with the piece you want and the full delivery address. We reply only if we can actually send it. The reply states availability, the packed weight class we will use, the carrier, the shipping cost, and a time range that is an estimate.
Nothing is reserved and nothing is dispatched until you reply and accept that quote. There is no checkout, deposit form, or card field on this site.
Dispatch
After you accept the quote, we aim to hand the parcel to the carrier within three business days. Business days are Monday to Friday, excluding public holidays at the place of dispatch. If we miss that window, we email you before the third day with a new date or we cancel the order if it has not been paid.
Where we ship
We ship only to an address a tracked service will accept. We do not promise every country. If we cannot ship to you, the reply says so and no order is created.
- The confirmation names the carrier. We do not switch it after you accept unless that carrier refuses the parcel, in which case we write again and wait for a new acceptance.
- You are responsible for a deliverable address. A correction after the label is created can add a carrier fee, which we will tell you before we approve it.
- Duties, taxes, and import forms outside the quoted shipping cost are charged by the destination authority, not by this website.
Cost
Shipping is quoted per order from destination and parcel weight. We do not add a fee after acceptance. If the packed parcel falls into a higher weight class than quoted, we stop and send a revised quote.
Tracking and delivery time
When a label exists, we email the tracking reference. Transit time is the carrier’s estimate from the confirmation. It is not a guaranteed delivery date. Weather, customs, and local handoffs sit outside our dispatch window.
Delays, loss, and damage
If tracking does not move for seven days after the carrier has accepted the parcel, email us and we will open a trace with that carrier. If the carrier confirms the parcel is lost, or it arrives damaged, write within seven days of that confirmation or of delivery and include photos for damage. We then resend the same piece if we still have it, or cancel the order if we do not.
Returns
- Unworn, unused pieces can be returned within 14 days of the delivery scan.
- You pay return postage, unless we sent the wrong piece or a damaged one.
- Email first so we can give you the return address. Parcels sent without that note are harder to match to an order.
- Made-to-order or personalised pieces are not returnable unless they are faulty.
Questions
Shipping questions go to [email protected] or the contact page.